Jilhot Privacy Policy — Your information is completely safe with us

This Privacy Policy ("Policy") has been prepared by Jilhot ("we", "our", "Platform") and applies to all users ("you", "user") of the Jilhot website and mobile application.

Jilhot believes your personal data belongs to you. We treat it with the utmost respect and protection. This policy is designed to clearly explain what data we collect, why we collect it, and how we use it.

This Policy has been developed in accordance with the GDPR (General Data Protection Regulation) and international data protection standards. We have made every effort to explain everything in clear, straightforward language — free of ambiguity or legal jargon.

Jilhot collects only the information necessary to provide its services. The different categories of data are described below:

Jilhot collects your information in the following ways:

• Direct Collection: Information you provide through the registration form, KYC verification process, or when contacting support.
• Automatic Collection: Through cookies, log files, and tracking technologies while you use the platform.
• From Third Parties: Information received from payment providers (bKash/Nagad) and identity verification services.
• Device Information: Your device's IP address, location (with consent), and operating system information.

Before collecting any data, Jilhot clearly states the reason and obtains your consent where required. We never collect your information without your knowledge or consent.

Jilhot uses your information for the following purposes:

• Account Management: Verifying registration and login, and ensuring account security.
• Service Delivery: Betting, gaming, payment processing, and all related services.
• Legal Compliance: Compliance with KYC, AML (Anti-Money Laundering), and international regulations.
• Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Customer Support: Resolving your issues and providing customer support.
• Personalized Experience: Delivering offers and recommendations tailored to your preferences.
• Responsible Gaming: Detecting unusual gaming behavior and providing appropriate support.

Jilhot retains your data only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Active Account Information: For as long as the account remains active.
• Transaction Records: Up to 7 years as required by law.
• Closed Account Data: Up to 5 years after closure (in accordance with AML regulations).
• Customer Support Records: 3 years after resolution.
• Cookie Data: Between 1 day and 2 years, depending on the type of cookie.

Once the retention period expires, Jilhot permanently deletes your data or anonymizes it so it can no longer be linked to you.

Jilhot never sells your data. However, limited information may be shared in the specific circumstances outlined below:

• Payment Provider: bKash, Nagad, or other payment partners — only the information necessary to complete the transaction.
• Game Providers: Evolution Gaming, Pragmatic Play, etc. — limited data shared solely for game operation.
• Legal Authorities: Upon receipt of a court order or government directive.
• Fraud Prevention Authority: To prevent fraud and misuse.

Jilhot uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain Jilhot services.

As a Jilhot user, you have the following rights:

Jilhot's services are intended for users aged 18 and above only. We strictly ensure that no one under 18 can access Jilhot.

Should any minor's data reach Jilhot for any reason, we will immediately close the account and permanently delete all associated information.

Jilhot may update this Privacy Policy from time to time. For any significant changes, members will be notified via email or through the platform at least 30 days in advance.

Continued use of Jilhot after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you may request that your account be closed.

For any questions or concerns regarding this Privacy Policy, please contact Jilhot support. We will always respond to your queries honestly and transparently.